Due to the spread of coronavirus, flights to or from Hong Kong have been further reduced, thereby the estimated arrival time of your shipment will be longer than usual.
Considering you may have multi-country parcels which are going to be consolidated, the free storage period of bulk shipments are extended from 14 days to 21 days after they have arrived at our Hong Kong warehouse. This extension is effective immediately and until further notice.
You are advised to consolidate your bulk shipment during the said period and collect your shipment as soon as possible. Please check “Member Center > Parcel Management” for the latest status of your shipment after login.