Contact Us | Buyandship Hong Kong

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Register as Buyandship member

When to fill in the referral number during the registration?

Why can't I receive the phone verification code?

What if it shows my phone number is already being used during the registration?

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Overseas Shopping

Which shopping sites can accept Buyandship's overseas shipping service?

Is there any "Daigou (surrogate shopping)" service?

Is there any parcel restriction in terms of size and weight?

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Parcel Declaration

When to declare my parcel?

How to declare my parcel via Buyandship?

How to declare my parcel If there is no tracking number?

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Shipping Service

How to track the shipping status of the parcel?

Does the overseas warehouse receive parcels during the weekends and local public holidays?

Does the warehouse refuse to ship a parcel?

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Reward Programs

What can Buyandship credits do?

How to get the credits?

How to earn Buyandship credits through “Credit For Every Pound You Declare” Program?

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Others

Is there any special prohibited item for shipping?

Can I ship goods that require to store in a particular temperature?

What if there are prohibited items in my shipment?

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