Tutorial


Tutorial

Step 1 – Register as a Buyandship Member

  1. Register as our member before shopping (click “become a member”).
  2. Upon registration, you can access our overseas warehouse addresses and obtain your unique username (member ID) in our Member Center.
Step 2 – Start Shopping Online!

  1. Please go to Member Centre > Overseas Warehouse Addresses to obtain our warehouse addresses.
  2. Fill in our overseas warehouse address as the shipping address and your name & Buyandship member ID during checkout.
  3. You can either fill in your credit card billing address or choose our overseas warehouse address as the billing address during checkout.
  4. Fill in your name and membership ID as the receiver.
  5. Step by Step Online Shopping Tutorial available HERE .
Step 3 – Declare Your Parcel!

  1. As soon as you’ve received the Tracking Number and Shipping Courier details from the seller, you can declare your parcel on our website.
  2. Please declare your parcel under “Parcel Management” – “Click here to add a new Shipment” at our member center.
  3. You can choose either “Single Shipment” or “Bulk Shipment” when you declare your parcel.
  4. When the parcel has arrived at our Hong Kong warehouse, we will inform you directly via email, the delivery usually takes 2-7 days.
  5. All parcels arriving at our warehouse will be checked-in within 24 to 48 hours, please contact us if your parcel status has not changed after 48 hours.
  6. You will receive an email notification if your parcel arrives at our warehouse without a correct declaration. Please declare the parcel upon receipt of the email.
Step 4 – Select Type of Shipment & Payment!

  1. Not eligible for HK self-redemption lockers and third party redemption locations.
  2. Delivery fee will be calculated based on the sum of the chargeable weight upon arrival to HK.
  3. An Email notification will be sent when your order is ready for pick-up.
  4. If you have reward points, the shipping fee will be deducted automatically.
  5. If you don’t have enough reward points, you need to pay in cash when you pick up or upon delivery of your shipment.
  6. Your parcel will be delivered to the selected redemption center within 1-2 days / local delivery within 2-3 days upon arrival to our Hong Kong warehouse.
  1. Our / eLink redemption center or door-to-door delivery service: cash, online credit card or points can be used to pay for shipping.
  2. Third party redemption center, Circle K or lockers service: online credit card or points can be used to pay for shipping.
  3. You will receive an email notification when your parcel arrives at our warehouse.
  4. A SMS notification will be sent, when the parcel is ready to be picked up at the lockers and our third-party pick-up points.
  5. Delivery fee will be calculated based on the sum of the chargeable weight.
  6. You can decide whether to redeem your reward points or make a payment by credit card.
  7. Your bulk shipment will be delivered to the selected redemption center within 1-2 days / lockers in 2-3 days / third party pick-up points within 2-4 days / local delivery within 2-3 days.
  8. If you choose the delivery service, the courier company will contact you by SMS to arrange a delivery time.
Step 5 – Get Your Parcel!

  1. An email will be sent to you once parcel has arrived at the redemption center.
  2. SMS notification will be sent out when the parcel is ready for pick-up at the lockers or the third party redemption centers.
  3. For local delivery, our delivery partner will contact you directly via SMS to arrange a delivery time.

Step 1 Register as a Buyandship member
  1. Register as our member before shopping (click “become a member”).
  2. Upon registration, you can access our overseas warehouse addresses and obtain your unique username (member ID) in our Member Center.

Reminder

Use the friend referral code if you were referred by your friend and earn reward points!

Step 2 Start Shopping Online!
  1. Please go to Member Centre > Overseas Warehouse Addresses to obtain a warehouse address.
  2. Fill in our overseas warehouse address as the shipping address and your name & Buyandship member ID during checkout.
  3. You can either fill in your credit card billing address or choose our overseas warehouse address as the billing address during checkout.
  4. Fill in your name and membership ID as receiver.
  5. Step by Step Online Shopping Tutorial available HERE .

Reminder

Please always double-check the overseas addresses and the correct member ID number when making an online purchase

Step 3 Declare your parcel!
  1. As soon as you’ve received the Tracking Number and Shipping Courier details from the seller, you can declare your parcel on our website.
  2. Please declare your parcel under “Parcel Management” – “Click here to add a new Shipment” at our membership center.
  3. You can choose either “Single shipment” or “Bulk shipment” when you declare your parcel.
  4. When the parcel has arrived at our Hong Kong warehouse, we will inform you directly via email, the delivery usually takes 2-7 days.
  5. All parcels arriving at our warehouse will be checked in within 24 to 48 hours, please contact us if your parcel status has not changed after 48 hours.
  6. You will receive an email notification if your parcel arrives at our warehouse without a correct declaration. Please declare the parcel upon receipt of the email.

Reminder

To avoid any delays of shipment, please declare your shipment as soon as possible after receiving the tracking number

Step 4 Select Shipping Method & Payment!
  1. Not eligible for HK self-redemption lockers and third party redemption locations.
  2. Delivery fee will be calculated based on the sum of the chargeable weight upon arrival in HK.
  3. An Email notification will be sent when your order is ready for pick-up.
  4. If you have reward points, the shipping fee will be deducted automatically.
  5. If you don’t have enough reward points, you can pay by cash when you pick-up/or upon delivery of your shipment.
  6. Your parcel will be delivered to the selected redemption center within 1-2 days / local delivery within 2-3 days upon arrival to our Hong Kong warehouse.
  1. Our / eLink redemption center or door-to-door delivery service: cash, online credit card or points can be used to pay for shipping.
  2. Third party redemption center, Circle K or lockers service: online credit card or points can be used to pay for shipping.
  3. You will receive an email notification when your parcel arrives at our warehouse.
  4. A SMS notification will be sent, when the parcel is ready to be picked up at the lockers and our third-party pick-up points.
  5. Delivery fee will be calculated based on the sum of the chargeable weight.
  6. Your bulk shipment will be delivered to the selected redemption center within 1-2 days / lockers in 2-3 days / third party pick-up points within 2-4 days / local delivery within 2-3 days.
  7. If you choose the delivery service, our delivery partner will contact you by SMS to arrange a delivery time.

Reminder

Our third-party pick-up points have size restrictions. Please consider the size of your consolidated parcel, before choosing this pick-up point option.

Step 5 Get your parcel!
  1. An email will be sent to you once the parcel has arrived at the redemption center
  2. SMS notification will be sent out when the parcel is ready for pick-up at the lockers or the third party redemption centers.
  3. If you choose the delivery service, our delivery partner will contact you by SMS to arrange a delivery time.

Reminder

Check the status of your shipment under Member Center >> Shipment Orders

Cut Off / Shipping Time

Every Tue to Sat HKT

Every Tue to Sat HKT

Every Mon to Fri HKT

Every Mon to Fri HKT

Every Tue and Fri HKT

Every Tue and Fri HKT

  • Parcels checked in at our overseas warehouses will be will be automatically send out as soon as possible.
  • When the delivery status of the parcel is changed to “Check Out”, it means that the parcel has been arranged for delivery to our Hong Kong warehouse.
  • Arrival time will be postponed by international public holidays.
  • Expected time of delivery to Hong Kong warehouse: US & UK within 4-6 days / Japan, Korea, China & Taiwan within 2-4 days.