- United States & United Kingdom Warehouses
- No special restrictions on weight
- Either side cannot exceed 140CM
- The sum of all 3 dimensions cannot exceed 250CM
- Australia & Italy Warehouses
- No special restrictions on weight
- Either side cannot exceed 50CM
- The sum of all 3 dimensions cannot exceed 100CM
- Japan, Korea, Taiwan & Thailand Warehouses
- No special restrictions on weight
- Either side cannot exceed 100CM (shipments from Taiwan should not exceed 80 cm)
- The sum of all 3 sides cannot exceed 200CM
- Volumetric Weight can not exceed 5 times of the actual weight
- Calculation for Volumetric Weight: [Length (CM) x Width (CM) x Height (CM)] ÷ 6,000 x 2.2046
- If the parcel exceeds any of the above limitations, additional charges may be required. The parcel may also be rejected by the overseas warehouse or the delivery fee may be calculated by Volumetric Weight.
- China
- Every single shipment (per tracking number) of China Warehouse must not exceed 55 pounds
- Either side cannot exceed 100CM
- The sum of all 3 sides cannot exceed 200CM
- Volumetric Weight can not exceed 5 times of the actual weight
- Calculation for Volumetric Weight: [Length (CM) x Width (CM) x Height (CM)] ÷ 6,000 x 2.2046
- If the parcel exceeds any of the above limitations, additional charges may be required. The parcel may also be rejected by the overseas warehouse or the delivery fee may be calculated by Volumetric Weight.
Packages can be stored at our Hong Kong warehouse for 21 days, allowing customers to purchase products from multiple global online stores and have them conveniently delivered in one parcel (except for Chinese shipments).
Parcel delivery fee will be calculated based on the actual weight and not the size of the parcel.
Customers can earn rebate credits through different types of reward promotions or purchase reward credits with discount rates to pay off the delivery fee.
Delivery fee is based on the total chargeable weight on the arrival of the parcels in Hong Kong.
Shipment 1
Product A (1.3 lb) + Product B (1.3 lb)
= 3 (2.6) lb
Shipment 1: Chargeable weight over 0.1 pound will be rounded to the next whole pound. The final chargeable weight will be 3 lb.
Shipment 2
Product A (1.3 lb) = 2 (1.3) lb
Shipment 2: Chargeable weight over 0.1 pound will be rounded to the next whole pound. The final chargeable weight will be 2 lb.
Packages can be stored in our Hong Kong warehouse for 21 days for consolidation at your own will. Delivery Fee will be calculated based on the overall chargeable weight of the bulk.
Product A (1.3 lb) + Product B (1.3 lb) + Product C (1.3 lb) = 4 (3.9) lb
Chargeable weight over 0.1 pound will be rounded to the next whole pound. The final chargeable weight will be 4 lb
Shipment with actual weight less than 1 lb will be rounded up as 1 lb
Chargeable weight over 0.1 pound will be rounded to the next whole pound
The lowest chargeable weight for every parcel is 0.3 lb
Returning parcel (Only for prohibited articles that cannot be delivered to Hong Kong): HK$50 will be charged for every Tracking Number. Additional charges may apply for local delivery.
Overdue parcel: HK$10 per day will be charged for each Tracking Number with a 30-day storage at most.