Packages can be stored at our Hong Kong warehouse for 21 days, allowing customers to purchase products from multiple global online stores and have them conveniently delivered in one parcel (except for Chinese shipments).
Parcel delivery fee will be calculated based on the actual weight and not the size of the parcel.
Customers can earn rebate credits through different types of reward promotions or purchase reward credits with discount rates to pay off the delivery fee.
An order will be automatically created with all shipments which have arrived at the same day before the cut-off time. Delivery fee is based on the total chargeable weight on the arrival of the parcels in Hong Kong.
Shipment 1
Product A (1.3 lb) + Product B (1.3 lb)
= 3 (2.6) lb
Shipment 1: Chargeable weight over 0.1 pound will be rounded to the next whole pound. The final chargeable weight will be 3 lb.
Shipment 2
Product A (1.3 lb) = 2 (1.3) lb
Shipment 2: Chargeable weight over 0.1 pound will be rounded to the next whole pound. The final chargeable weight will be 2 lb.
Packages can be stored in our Hong Kong warehouse for 21 days for consolidation at your own will. You can consolidate 15 shipments at most for each order. Delivery Fee will be calculated based on the overall chargeable weight of the bulk.
Product A (1.3 lb) + Product B (1.3 lb) + Product C (1.3 lb) = 4 (3.9) lb
Chargeable weight over 0.1 pound will be rounded to the next whole pound. The final chargeable weight will be 4 lb
When consolidating shipments from different warehouses with different prices, the delivery fee will be calculated based on the highest price rate.
The chargeable weight less than 1 lb will be rounded to the next whole pound for each order.
The minimum weight of a shipment is 0.2 lb, afterwards the unit of actual weight is 0.1 lb. When the actual weight is less than 0.1 pound, it will be rounded to the next 0.1 pound.
Returning parcel (Only for prohibited articles that cannot be delivered to Hong Kong): HK$50 will be charged for every Tracking Number. Additional charges may apply for local delivery.
Overdue parcel: HK$10 per day will be charged for each Tracking Number with a 30-day storage at most.