Purchase Protection
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Parcel Forwarding
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Global Shopping
Purchase Protection
Covers all purchases made through Buy&Ship Buy-for-you global shopping service. From purchase to delivery, our protection plans eliminate the risk of international shopping.
Free
7-day free returns
Full coverage for lost items: includes parcel value and service fees
Up to 100% compensation for damaged items

Plan highlights

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Each parcel, associated with a unique tracking number, is considered independently

Purchase Protection

Free

Returns

Free return
Return submission deadline
Within 7 days of receiving the parcel

Lost

Partial loss of goods
Compensation will be based on the investigation’s result
Entire parcel lost
Compensate for the 100% product value and the service fee
Claim submission deadline
Within 7 days of receiving the parcel

Damage

Compensation per parcel
Compensation will be based on the investigation’s result
* Buyforyou‘s service fee is non-refundable
Claim submission deadline
Within 7 days of receiving the parcel

Compensation payments

Shipping fee
Refunded in Buy&Ship credits
Parcel Value & Service fee
Settled in HKD based on the exchange rate

#Protection coverage will take effect upon completion of your forwarding order *The information on this page is for reference only. Please refer to the Terms of Use for detailed content. In case of any dispute, Buy&Ship reserves the right of final decision

4 Simple Steps to File a Claim

1

Gather evidence

Take photos of the damaged items or record an unboxing video
2

File your case

Contact our support team through live chat within 7 days of receiving your package. Share your order details and all photo evidence
3

Under review

Our dedicated team will carefully review your case and get back to you within 7 working days
4

Get results

Once approved, we'll send your refund confirmation and instructions via email.

Excluded from Coverage

excluded coverage icon https://bns-web-revamp2024-workers.buynship.com/_nuxt/vase.ZGnS2l6g.svg

Prohibited or special category items

  • close-iconItems not matching seller's description
  • close-iconFake or counterfeit goods
  • close-iconFragile, unprotected and easily damaged items
  • close-iconDangerous goods, parcels containing liquids or prohibited items
excluded coverage icon https://bns-web-revamp2024-workers.buynship.com/_nuxt/thundercloud.ByarnMhZ.svg

Unforeseen circumstances

  • close-iconLoss or damage caused by natural disasters or extreme weather
  • close-iconTemporary import/export restrictions or sanctions in service regions
  • close-iconItems that have passed their shelf life, warranty period, or other time-sensitive conditions due to customs clearance or transit
  • close-iconItem that arrive damaged, deteriorated, or in poor condition, or with quantity discrepancies
excluded coverage icon https://bns-web-revamp2024-workers.buynship.com/_nuxt/forbid_package.BT8cL0Y7.svg

More non-returnable items

  • close-iconIntimate clothing and personal hygiene products
  • close-iconConsumables, food and medicines
  • close-iconIntellectual property-type products such as audio-visuals and books
  • close-iconElectronic products that have been unpacked or activated
  • close-iconCustomised products
  • close-iconBlind boxes and randomly selected items
The above lists the most common exclusions. For more details, please refer to the Terms of Use

Frequently asked questions

Haven’t found what you’re looking for?

Yes, most items are eligible. However, some products are excluded from compensation coverage, including items purchased from second-hand platforms and products shipped via standard mail without tracking services. For detailed information, please refer to the "Exclusions from Coverage" section in our Terms of Service.

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