Redemption Center / Smart Locker

Redemption Center/ Smart Locker

Buyandship has established 264 self-pickup centers and 155 self-pickup lockers for customers for parcel collection.



  • You will receive an email notification when the parcel is delivered and ready for collection.
  • For “Single Shipment”, your parcel will be delivered to your selected redemption center in 1-2 working days upon arrival to our Hong Kong Warehouse.
  • For “Bulk Shipment”, your parcel will be delivered to your selected redemption center in 1-2 working days once we’ve combined your parcels together.
  • Parcels will be stored at the center for up to 7 days, free of charge. Buyandship will charge an additional HK$10/day storage fee from the 8th day onwards (maximum 30 days). After 30 days, parcels will be abandoned.
  • You cannot change or return to another redemption center once the parcel is delivered to your selected redemption center.
  • We do not accept $1,000.

* All redemption centers be closed under “Black Rainstorm Warning” and “Storm Signal No. 8 or above” suspension.

  • You will receive a SMS & Email notification when the parcel is delivered and ready for collection.
  • Your parcel will be delivered to your selected smart locker in 2-3 working days once we’ve combined your parcels together.
  • Smart Locker is only available for bulk shipping after the parcel arrives in Hong Kong.
  • Parcels will be stored at the center for up to 3 days, free of change. If the parcel has not been collected after 3 days, it will be returned to our Kwai Fong redemption center. Customer will need to collect the parcel from Kwai Fong redemption center within 7 days. No rearrangements for parcel collection.
  • The size of the smart locker is 38cm X 17cm X 47cm (W X H X D). Delivery order will be automatically canceled if the parcel exceeds the size of the smart locker, please consider the expected dimensions of the parcel carefully before bulk shipping.
  • Only credit card is accepted (Payment processing fee is waived for this pickup method)

  • You will receive a SMS & Email notification when the parcel is delivered and ready for collection.
  • Your parcel will be delivered to your selected Alfred Point in 2-3 working days once we’ve combined your parcels together.
  • Alfred Point is only available for bulk shipping after the parcel arrives in Hong Kong.
  • Parcels will be stored at the center for up to 3 days, free of change. If the parcel has not been collected after 3 days, it will be returned to our Kwai Fong redemption center. Customer will need to collect the parcel from Kwai Fong redemption center within 7 days. No rearrangements for parcel collection.
  • The size of the Alfred Point is 30cm X 30cm X 50cm (W X H X D) and the weight limitation is 22 pounds. Delivery order will be automatically canceled if the parcel exceeds the size of the Alfred Point, please consider the expected dimensions or weight of the parcel carefully before bulk shipping.
  • Only credit card is accepted (Payment processing fee is waived for this pickup method)

There is a limited stock space for Circle K, thus we will have to wait for the first batch of delivery to be picked up before we send out the next delivery. Each delivery cycle will take around 1-3 days. Please choose other pick up locations if you’re expecting an urgent delivery.
  • You will receive a SMS notification when the parcel is delivered and ready for collection
  • Your parcel will be delivered to your selected Circle K in 2-4 working days once we’ve combined your parcels together
  • Circle K is only available for bulk shipping when the parcel arrives Hong Kong
  • Parcels will be stored at the center for 72 hours and this is free of change. If the parcel has not been collected after 72 hours, it will be returned to our Kwai Fong redemption centre. Customer will need to collect the parcel from Kwai Fong redemption center within 7 days. No rearrangements for parcel collection
  • The weight of the Circle K store redemption center is 5 kg (Not over 12 pounds)
  • The size of the Circle K store is 30cm X 30cm X 50cm (W X H X D). Delivery order will be automatically canceled if the parcel exceeds the size , please consider the expected dimensions of the parcel carefully before bulk shipping.
  • Only credit card is accepted (Payment processing fee is waived for this pickup method)

SF’s self-pick-up point has a parcel weight limit of 44 pounds, including actual and volumetric weight. If a shipment exceeds this limit, SF will transfer the shipment to the closest service center, and SF will inform the customer to pick up the shipment. If the pick-up location has been changed by SF Express, the customer can call SF to arrange a delivery to the door but must pay the additional delivery cost.
  • You will receive a SMS notification when the parcel is delivered and ready for collection
  • Your parcel will be delivered to your selected 3rd Party Redemption Centre in 2-4 working days once we’ve combined your parcels together
  • 3rd Party Redemption Centre is only available for bulk shipping when the parcel arrives Hong Kong
  • Parcels will be stored at the center for 3 days and this is free of change. If the parcel has not been collected after 3 days, it will be returned to our Kwai Fong redemption centre. Customer will need to collect the parcel from Kwai Fong redemption center within 7 days. No rearrangements for parcel collection
  • Only credit card is accepted (Payment processing fee is waived for this pickup method)

There is a limited stock space for Quality Laundry, thus we will have to wait for the first batch of delivery to be picked up before we send out the next delivery. Each delivery cycle will take around 1-3 days.
  • Lunch Break at 14:00 – 14:40
  • You will receive a SMS & Email notification when the parcel is delivered and ready for collection.
  • Quality Laundry will be delivered to your selected smart locker in 2-3 working days once we’ve combined your parcels together.
  • Smart Locker is only available for bulk shipping after the parcel arrives in Hong Kong.
  • Parcels will be stored at the center for 72 hours and this is free of change. If the parcel has not been collected after 72 hours, it will be returned to our Kwai Fong redemption centre. Customer will need to collect the parcel from Kwai Fong redemption center within 7 days. No rearrangements for parcel collection.
  • The size of the smart locker is 30cm X 30cm X 50cm (W X H X D). Delivery order will be automatically canceled if the parcel exceeds the size of the smart locker, please consider the expected dimensions of the parcel carefully before bulk shipping.
  • Only credit card is accepted (Payment processing fee is waived for this pickup method)

* All redemption centers be closed under “Black Rainstorm Warning” and “Storm Signal No. 8 or above” suspension.