Q: What do I need to fill in the address row during online shopping?

In the " Member Centre > Warehouse Addresses ", the corresponding warehouses will be shown after you select the country. Please copy our warehouse address as the shipping address on the shopping site when you are shopping online.

Question 1

What items are prohibited?

Accepted Answer

Common prohibited items include alcohols, products consisting of alcohol, living animals, plants, compressed gases, chargeable batteries, food containing meat, etc.

For more details, please check the "Prohibited Items Catalog".

Question 2

What do I need to fill in the address row during online shopping?

Accepted Answer

In the "Member Centre > Warehouse Addresses", the corresponding warehouses will be shown after you select the country. Please copy our warehouse address as the shipping address on the shopping site when you are shopping online.

Question 3

How long can you hold my packages?

Accepted Answer

We provide generous free storage:

-30 days free storage at our overseas warehouse

-30 days free storage at our sorting centre

-Need more time? Extended storage available at HK$ 10/day, with a maximum extension of 15 days is allowed. If the storage period reaches the 46th day, the package will be treated as abandoned.

Question 4

What are the weight limitation for parcels?

Accepted Answer

There is no special limitation on the weight of the parcels.

When merging packages, please pay attention to the following considerations:

- The chargeable weight less than 1 lb will be rounded to the next whole pound for each order.

- The minimum weight of a shipment is 0.2 lb, afterwards the unit of actual weight is 0.1 lb. When the actual weight is less than 0.1 pound, it will be rounded to the next 0.1 pound.

Question 5

Are there size restrictions for the Ashford, UK warehouse?

Accepted Answer

Ashford, UK warehouse size restrictions:

- Either side cannot exceed 140CM

- Sum of all 3 sides cannot exceed 250CM

- Volumetric weight cannot exceed 5 times actual weight

Volumetric Weight = [Length(CM) × Width(CM) × Height(CM)] ÷ 6,000 × 2.2046

If deemed necessary, our warehouse will repack and replace packaging without prior notice.

If the parcel exceeds any of the above limitations, additional charges may be required. The parcel may also be rejected by the overseas warehouse or the delivery fee may be calculated by volumetric weight.

Question 6

When does the Ashford, UK warehouse check out?

Accepted Answer

UK warehouse checks out 2 times per week, Tuesday and Friday. Delivery to Hong Kong warehouse takes approximately 5-8 days.

Note:

- The schedule is in Hong Kong Time (HKT)

- Arrival time will be postponed by international public holidays

	Shipping Rate (HKD)	Delivery Time (days)	Free Storage (days)	Package Protection
Buy&Ship	from $24/lb	10～12	30	Free basic protection
Buyee	—	7～30	30	Additional cost
Lotspost	$24～28	—	30	—
JYB	—	8～15	—	—
Tenso	—	7～14	—	Additional cost
FromJapan	—	—	14	Additional cost

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Help centres

What items are prohibited?

What do I need to fill in the address row during online shopping?

How long can you hold my packages?

What are the weight limitation for parcels?

Are there size restrictions for the Ashford, UK warehouse?

When does the Ashford, UK warehouse check out?

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