Tutorial

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Step 1: Register as a BuyandShip member, obtain our overseas address and start shopping!

  • Register as a member before shopping (click “become a member” at the top of the membership center)
  • Upon registration, you can access the overseas warehouse address and your membership ID

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Step 2: Start shopping!

  • Please go to Membership Centre > Overseas WarehouseAddresses to obtain related warehouse address
  • Fill in our overseas warehouse address as the shipping address and your name and membership ID as the receiver during checkout.
  • You can fill in your credit card billing address or our overseas warehouse address as the billing address
  • Fill in your name and membership ID as receiver
  • Step by Step Online Shopping Procedures available on Youtube

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Step 3: Declare Your Parcel

  • Your online retailer will send out the parcel and provide you the information of the shipping courier and the tracking number soon after you receive your order confirmation
  • Please enter the tracking number at the “manage your order” through our membership center
  • You can choose either “Single shipment” or “Bulk shipment” when you enter the tracking number
  • When the parcel has arrived our Hong Kong warehouse, we will inform you directly via email, normally it takes 2 to 7 days for the delivery
  • All parcels arriving our warehouse will be stored within 24 to 48 hours, please contact us if your parcel status has not changed after 48 hours
  • You will receive an email notification when your parcel arrives at our warehouse before you register for a tracking number. Please register the parcel upon receipt of the email

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How to choose “Single Shipment” or “Bulk Shipment”?

  • Not eligible for HK self-redemption lockers and third party redemption locations
  • Delivery fee will be calculated based on the sum of the chargeable weight upon arrival to HK
  • Shipping fee will automatically be deducted from your points rebate
  • Your parcel will be delivered to your selected redemption center within 1-2 days / local delivery within 2-3 days upon arrival to our Hong Kong Warehouse
  • You will receive an email notification when your parcel arrives at our warehouse
  • It is eligible for redemption center, third party redemption center or redemption locker and local delivery in Hong Kong and Macau
  • Delivery fee will be calculated based on the sum of the chargeable weight
  • Adjust your own Points Payment / Credit Card Payment
  • Your bulk shipment will be delivered to your selected redemption center within 1-2 days / redemption locker in 2-3 days / third party redemption center within 2-4 days / local delivery within 2-3

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Step 4: Available Payment & Pick-Up Methods

  • Hong Kong Redemption Center or Hong Kong Delivery: Payment can be made by cash or redeemed by reward points
  • An email will be sent to you once parcel has arrived redemption center
  • For local deliveries, our delivery partner will contact you directly via SMS to arrange for delivery time
  • The delivery fee listed in your email is the remaining fee to be paid (reward points already deducted)
  • If your total reward points are not enough to cover the fee, you will need to pay for the remaining fee by cash
  • Redemption Center or Delivery (Industrial and Commercial District/ Residential District): Accepting Cash and Reward points payment and Online credit card payment
  • 7-ELEVEN / 3rd Party Redemption Centre / Redemption Locker: Accepting Online credit card payment or Reward points payment
  • You will receive an email notification once parcel has arrived redemption center
  • SMS notification will be sent out when the parcel is available at the third party redemption center
  • For local deliveries, our delivery partner will contact you directly via SMS to arrange for delivery time

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Cut Off / Shipping Time

  • Parcels arriving our overseas warehouses will be checked out as soon as possible
  • When the delivery status of the parcel is changed to “Check Out”, it means that the parcel has been arranged for delivery to our HK warehouse
  • Arrival time will be postponed by global public holidays
  • Expected time of delivery to HK warehouse: US & UK within 4-6 days / Japan within 2-4 days / Korea & China within 2-3 days
  • Delivery Dates are as follows: 5 times a week, every Tuesday to Saturday HKT
    • US Warehouse: 5 times a week, every Tuesday to Saturday HKT
    • UK Warehouse: 2 times a week, every Tuesday and Friday HKT
    • Japan Warehouse: 5 times a week, every Tuesday to Saturday HKT
    • Korea Warehouse: 5 times a week, every Monday to Friday HKT
    • China Warehouse: 5 times a week, every Monday to Friday HKT