Tutorial

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Step 1: Register as a member of BuyandShip, obtain our overseas address and start shopping!

  • Register as a member before shopping (click “become a member” at the top of the membership center)
  • Upon registration, you will find the overseas warehouse address and your membership ID
  • Fill in our oversea warehouse address as the shipping address and your name and membership ID as the receiver
  • You can fill in your credit card billing address or our overseas warehouse address as the billing address
  • Wait for the online retailer to send out the parcel

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Step 2: Declare Your Parcel

  • The online retailer will send out the parcel and provides you the information of the shipping carrier and the tracking number soon after you receive the order confirmation
  • Please enter the tracking number at the “manage your order” through our membership center
  • You can choose either “Single shipment” or “Bulk shipment” when you enter the tacking number.
  • When the parcel is arrived at our Hong Kong warehouse, we will inform you directly through email, normally it takes 2 to 7 days for the delivery.
  • All parcels that arrive at our warehouse will be inbound in to our warehouse in 24 to 48 hours, please contact us if the parcel is not inbound after 48 hours.
  • We will send you an email to notify you when your parcel arrives at our warehouse before you register the tracking number. Please register the parcel upon receipt of the email.

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How to choose “Single Shipment” or “Bulk Shipment”?

  • We will handle the parcel based on your selected delivery method 1 to 2 days upon its arrival to our Hong Kong Warehouse.
  • It is suitable for redemption center or local delivery to commercial or residential area in Hong Kong.
  • Delivery fee will be calculated based on the sum of the chargeable weight on the day of arrival into Hong Kong.
lightbulb-03 Special Arrangement after Thanksgiving:
Starting from December 1 (Thursday), parcels from United States can not be consolidated with parcels from United Kingdom, Japan and Korea until further announcement. Parcels from United States can only be consolidated with those from United State; and parcels from United Kingdom, Japan and South Korea can be consolidated anyhow without restraint.
  • When the parcel is arrived at our Hong Kong warehouse, we will inform you directly through email.
  • It is suitable for redemption center or redemption locker and local delivery in Hong Kong and Macau.
  • Delivery fee will be calculated based on the sum of the chargeable weight.
  • We will handle the parcel based on your selected delivery method 1 to 2 days upon your request for “Bulk Shipment”

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Cut Off Time and Shipment Time

  • Parcel arriving at our oversea warehouses will be checked out as soon as possible. When the delivery status of the parcel is changed to “Check Out”, it means that the parcel has been arranged to be delivered to Hong Kong.
  • US Warehouse “Check Out” Schedule: 5 times per week, every Tuesday to Saturday HKT
  • Japan Warehouse “Check Out” Schedule: 5 times per week, every Tuesday to Saturday HKT
  • Korea Warehouse “Check Out” Schedule: 5 times per week, every Monday to Friday HKT
  • China Warehouse “Check Out” Schedule: 5 times per week, every Monday to Friday HKT
  • Normally it takes 3~5 days (US)/ 2~4 days (Japan) and 1~2 days (Korea and China) for the parcel to arrive at Hong Kong Warehouse.
  • Arrival time will be postponed for any public holidays of the oversea countries or Hong Kong

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Step 3: Multiple Payment & Pick-Up Method Available

  • Hong Kong Redemption Center or Hong Kong Delivery: Payment can be made by cash or redeemed by reward points
  • Delivery method and location cannot be changed once the parcel is arrived in Hong Kong
  • Email notification will be sent out when the parcel is available at the redemption center
  • For local delivery, our delivery partner will contact you directly via SMS to arrange the delivery time
  • The delivery fee listed on the notice email has already deducted the reward points from your account. If the total reward points are not enough to cover the fee, you will need to pay for the remaining fee by cash.
  • Hong Kong Redemption Center or Hong Kong Delivery (Industrial and Commercial District/ Residential District):
    Accepting Cash and Reward points payment and Online credit card payment
  • Hong Kong Redemption Locker, Macau Redemption Center or Macau Delivery: Accepting Online credit card payment or Reward points payment
  • During Bulk Shipping, you can choose to redeem how many reward points to pay for the delivery fee
  • Email notification will be sent out when the parcel is available at the redemption center
  • SMS will be sent out when the parcel is available at the redemption locker
  • For local delivery, our delivery partner will contact you directly via SMS to arrange the delivery time