Pricing

PERKS & PRICING

Consolidating Multiple Packages in One Parcel

Packages can be stored at our Hong Kong warehouse for 14 days, allowing customers to purchase products from multiple global online stores and have them conveniently delivered in one parcel.

Delivery Fee based on the Actual Weight for all Countries

Parcel delivery fee will be calculated based on the actual weight and not the volumetric weight.

Reward Points Scheme

Customers can earn rebate points from different types of reward points promotions or purchase reward points with discount rates to pay off the delivery fee.


PRICING SCHEME (5 TIMES CHECK-OUT FOR ALL WAREHOUSE EACH WEEK)

DELIVERY FEE BASED ON ACTUAL WEIGHT (Hong Kong Dollar, HK$) Redemption Center / Locker S.F. Store / 7-Eleven Commercial District Delivery Residential or Remote Area Delivery

First 1 Pound

$24

$24

$36

$56

Per Pound After First Pound

$24

$24

$26

$26

DELIVERY FEE BASED ON ACTUAL WEIGHT (Hong Kong Dollar, HK$) Redemption Center / Locker S.F. Store / 7-Eleven Commercial District Delivery Residential or Remote Area Delivery

First 2 Pounds

$20

$26

$26

$42

Per Pound After First 2 Pound

$5

$6

$6

$6

DELIVERY FEE BASED ON ACTUAL WEIGHT (Hong Kong Dollar, HK$) Redemption Center / Locker S.F. Store / 7-Eleven Commercial District Delivery Residential or Remote Area Delivery

First 2 Pounds

$18

$26

$26

$42

Per Pound After First 2 Pound

$3

$6

$6

$6

SERVICE DETAILS

US / UK / Japan / Korea / China Forwarding Service

  • Delivery Fee based on Actual Weight
  • Shipment with actual weight less than 1lb will be rounded up as 1lb
  • When consolidating parcels from different country, the highest charging rate will be used to calculate the Delivery Fee.
  • Click Here for “Check-Out” and Hong Kong Arrival Time
  • Parcel Restrictions are available under each overseas warehouse address. Please check for parcel restrictions for each overseas warehouse before shopping online.

Macau Local Delivery

  • Local delivery will be arranged 3 days after the arrival of the parcel

Hong Kong Local Delivery

  • Local delivery will be arranged 2 days after the arrival of the parcel
  • Remote Area includes: Tung Chung, Hong Kong Airport, Hospitals, Schools and Businesses within Residential District.
  • Service is currently not available in Islands District

Third Party Redemption Centers

  • Our Redemption Centers are located at Yuen Long, Tin Shui Wai & Tuen Mun
  • SMS will be sent out once the parcel is available for pick-up
  • The parcel will be stored in our redemption center for free for 3 days
  • Please click here for details of our redemption centers

Redemption Centers or Redemption Lockers

  • Redemption Centers are located in Kwai Fong, Lai Chi Kok, Kwun Tong, Tsuen Wan, Mongkok, Wan Chai and Cheung Sha Wan
  • Please click here for location details of redemption centers/ redemption lockers, Opening Hours, and the Terms and Conditions of Use.
  • Email (for redemption centers) or SMS (for redemption lockers) will be sent out once the parcel is available for pick-up
  • The parcel will be stored at our redemption center for up to 7 days free of charge, an additional HK$10 storage fee per parcel will be charged after 7 days.
  • Parcels will be stored at our redemption center for up to 3 days, free of charge. It will be returned to our Kwai Fong redemption center after 3 days. There will be no pick-up rearrangements for overdue parcel.


Single Shipment vs Bulk Shipment

We provide 2 shipment methods for our customers, if you have purchased 6 products (each with 1.3 lb actual weight) from several overseas online retailers and have them delivered in 2 parcels. Below is the delivery fee calculation:


Delivery Fee Calculator

You can get an estimate of the delivery fee by inputting the actual weight of the parcel in the Delivery Fee Calculator below.

Chargeable Weight (lb):

Total Fee (HKD):

# The rate is for reference only. The actual fee would be calculated during the creation of your order and adjusted according to the measurements of your parcel(s) in Hong Kong.

Reminder

  • Shipment with actual weight less than 1lb will be rounded up as 1lb
  • When consolidating parcels from different countries, the highest charging rate will be used to calculate the delivery fee
  • Chargeable weight over 0.1 pound will be rounded to the next whole pound
  • The lowest chargeable weight for every parcel is 0.3 lb

Other Charges

  • Fail to declare the Tracking Number: Free of charge, but may affect the “Check-Out” time
  • Returning parcel (Only for prohibited articles that cannot be delivered to Hong Kong): HK$50 will be charged for every Tracking Number. Additional charges may apply for US local delivery
  • Payment for Tariff: If needed, HK$50 will be charged for every Tracking Number. (Only for US warehouse)

Parcel Restrictions

US & UK Warehouse

  • Either side cannot exceed 150CM (US) / 140CM (UK) and the sum of all 3 dimensions cannot exceed 250CM
  • If the parcel exceeds any of the above limitations, additional charges may be required. The parcel may also be rejected by the overseas warehouse or the delivery fee may be calculated by Volumetric Weight

JP, KR & CN Warehouse

  • Either side cannot exceed 100CM and the sum of all 3 sides cannot exceed 200CM
  • Volumetric Weight is 5 times more than the Actual Weight
  • Calculation for Volumetric Weight: [Length (CM) x Width (CM) x Height (CM)] ÷ 6,000 x 2.2046
  • If the parcel exceeds any of the above restrictions, additional charges may be required. The parcel may also be rejected by the overseas warehouse or the delivery fee may be calculated by Volumetric Weight