When shopping during Black Friday, every second counts! When you checkout, you can be a step faster than everyone else! And the quicker you have made your purchase, the sooner your shipment will be at our warehouse and then ready to be delivered to you! And to make the process even quicker and efficient, please pay attention to the following few parcel forwarding tips for 2020 Black Friday Sale!
Parcel Forwarding Tips for Black Friday 2020! Save the Most and Buy More!
1. Address Issues
- To save time, pre-fill all the shopping websites with our closest overseas warehouse address
- If an error message occurs when trying to fill out our overseas warehouse address, you can try to enter 13822, Northeast Airport Way in another format
- Add in your BS User ID for identification of your parcel. Please remember to add your BS User ID to the name column but not in the “Address line 2”, otherwise it may affect the courier to deliver your parcel
- If you have ever used our warehouse address for shopping, please double check if the shipping address is the same as the one shown in Overseas Warehouses Addresses page
- Buyandship already has 11 warehouses this year. The newly added warehouses in Indonesia and Canada are now in service!
2. Payment Methods and Billing Address questions
- Well-prepared online-shoppers must have valid credit cards and a Paypal account, as most of the online stores accept at least one!
- If you want to use the warehouse address as your Billing Address, please use your real name excluding your username which starts with BS)
- In case the warehouse address fails as a Billing Address, you may use your own real address as the Billing Address
3. Reporting problems
- Due to the expected enormous volume of Black Friday’s orders, our colleagues in the US want you to kindly note, that due to the large volume of goods, the Check-in of the shipment may take a day longer than usual (about 2-3 days). At the same time, Buyandship will give priority to the shipments that are declared on time
- If you have not declared the shipment before it’s arrival at the warehouse, we will send you an email regarding the “undeclared parcel” within 2-3 days after the warehouse receives the shipment, and will handle your shipment after receiving your declaration
- Remember to report the receipt of the tracking number immediately, otherwise, it will delay the delivery time!
- Although we do as much as we can, with all helping hands we can get, it is inevitable that the delivery time will be slightly affected during Black Friday Sale. Generally, it takes 3 working days for the goods to be shipped out of the warehouse. in America and Japan. We try our best to bring the parcels back to Hong Kong as soon as possible. However, due to the increase number of orders and parcels at that moment, it can take extra 2-7 days for your shipment to arrive at the Hong Kong warehouse
4. Shipment size restrictions
- Remember to keep your US parcel size in the following format: either side cannot exceed 140cm and the sum of all 3 dimensions cannot exceed 250cm, otherwise, the shipment will be rejected and cannot be transferred to Hong Kong
- Remember not to purchase Prohibited Items, otherwise it will affect the customs clearance of shipment, then it will take more time to receive your parcels!
5. Parcel Pick-up Problem
- For urgent parcel collection, please select Single Shipment so parcels will be directly sent to your selected Buyandship Redemption centre or local delivery address after arrival at Hong Kong warehouse. No further actions on bulk shipment is required
- For Bulk Shipment, you will receive an email notification when your parcels have arrived at our Hong Kong warehouse and consolidate your parcels. The time required would be relatively longer
- During the peak of logistics, for local delivery may take more time
- Extra 1-2 days for your shipment to arrive at Buyandship Redemption center
- Extra 2-3 days to arrive at Alfred Smart Locker, Alfred Point, Circle K and other delivery services
*** If you need urgently, please choose to pick up your parcels at Buyandship Kwai Fong redemption center
Pick-up Location: https://www.buyandship.today/en/redemption-centres/
Warm Reminder: During office hour, we will try our best to answer your enquiries with 10 minutes. As there will be more enquires during Black Friday, customer service may take up to an hour to reply. (Or even longer during non-office hour) Please be patient and thank you once again to use Buyandship.