When it comes to December and January, the number of shipment skyrockets. We thank you for your strong support. In view of the enormous number of parcels, there will be a few adjustments to the shipment service. Details are as follows.
When Parcels Arrive at US Warehouse:
- will be checked in within 2 to 3 working days, and afterwards sent out within 2 to 3 working days
- For those parcels that reached without declaration, the notification email of declaration will be sent within 2 to 3 working days. Parcels will be sent out within 3 to 4 working days after the declaration.
When Parcels Arrive at Hong Kong:
- Buyandship Redemption Center: Parcels will need an extra 1 to 2 working days for delivering to the centers
- Other 3rd party Center, Alfred Point and Alfred Smart Locker: Parcels will need an extra 2 to 3 working days for delivering to the location
- All delivery service: Parcels will need an extra 2 to 3 working days for delivering to the location
We would also like to remind you that please declare your parcels immediately after shopping and do not purchase any prohibited item.
If any false or misleading statement in parcel declaration, oversize/ overweight parcels or prohibited items are found in the shipment, the processing time of shipment will be increased. Shipment may be delayed for 7 to 14 working days due to the above-mentioned cases.