Restrictions and Information
- The weight limited of each tracking no. is 30 KG
- Either side cannot exceed 80CM and the sum of all 3 sides cannot exceed 150CM
- If the shipment exceeds any of the above limitations, additional charges may be required. The shipment may also be rejected by the oversea warehouse or the fee may be calculated by Volumetric Weight
- Please check Prohibited Items Catalog before shopping
- Monday to Friday 9am – 4pm
- Closed on Saturday, Sunday and TW public holidays, please do not choose to deliver the shipment during holidays. Any halted shipments will be arranged for delivery the next working day.
- The delivery company will arrange the delivery to the next working day if the shipments are not successfully delivered during the weekends and public holidays in Taiwan
- Shipment arriving at our oversea warehouses will be checked out as soon as possible. When the delivery status of the shipment is changed to “Check Out”, it means that the shipment has been arranged to be delivered to Hong Kong.
- TW Warehouse “Check Out” Schedule: 2 times per week, every Tuesday and Friday HKT
- Shipment will arrive at the Hong Kong Warehouse after 2-4 days.
- For “Single Shipment”, your shipment will be delivered to your selected redemption centre in 1-2 days / local delivery in 2-3 days upon its arrival to our Hong Kong Warehouse.
- For “Bulk Shipment”, your shipment will be delivered to your selected redemption centre in 1-2 days / Smart Locker, Alfred Point and the 3rd Party Redemption Centre in 2-4 days / local delivery in 2-3 days after consolidation
- Arrival time will be postponed for any public holidays of the oversea countries or Hong Kong