- Monday to Friday
- Closed on Saturday, Sunday and China public holidays, please do not choose to deliver the parcel during holidays.
- Every single shipment (Per Tracking number) must not exceed 55 pounds
- Either side cannot exceed 100CM and the sum of all 3 sides cannot exceed 200CM
- Volumetric Weight is 5 times more than the Actual Weight
- Calculation for Volumetric Weight: [Length (CM) x Width (CM) x Height (CM)] ÷ 6,000 x 2.2046
- If the parcel exceeds any of the above restrictions, additional charges may be required. The parcel may also be rejected by the oversea warehouse or the delivery fee may be calculated by Volumetric Weight.
- Please check
Details of the Prohibited items Catalog
- Parcel arriving at our oversea warehouses will be checked out as soon as possible. When the delivery status of the parcel is changed to “Check Out”, it means that the parcel has been arranged to be delivered to Hong Kong.
- CN Warehouse "Check Out" Schedule: 5 times per week, every Monday to Friday HKT
- Normally it takes 2-4 days for the parcel to arrive at Hong Kong Warehouse.
- For "Single Shipment", your parcel will be delivered to your selected redemption center in 1-2 days / local delivery in 2-3 days upon its arrival to our Hong Kong Warehouse.
- For "Bulk Shipment", your parcel will be delivered to your selected redemption center in 1-2 days / Smart Locker, Alfred Point and the 3rd Party Redemption Centre in 2-4 days / local delivery in 2-3 days after consolidation
- Arrival time will be postponed for any public holidays of the oversea countries or Hong Kong