The Australian government has banned the export of protective equipment due to the spread of COVID-19. Therefore, our Australia warehouse will not export any protective equipment, including face masks, gloves, gowns, glasses and goggles, alcohol wipes, hand sanitizers, etc. If you have already placed an order of the above-mentioned goods in Australia, please cancel the order with your seller as soon as possible. Due to the special situation, Buyandship will provide parcel return service for those parcels arriving at our Australia warehouse. In order to facilitate you to arrange the parcel return, parcels can be temporarily stored in the warehouse for one month at most. Please note that any overdue parcels will be discarded. When you return your parcels, you can only return them in whole as parcels can not be split for further processing. For any parcel without a return label, members have to directly purchase the label from..

Due to the spread of coronavirus, flights to or from Hong Kong have been further reduced, thereby the estimated arrival time of your shipment will be longer than usual. Considering you may have multi-country parcels which are going to be consolidated, the free storage period of bulk shipments are extended from 14 days to 21 days after they have arrived at our Hong Kong warehouse. This extension is effective immediately and until April 30th. You are advised to consolidate your bulk shipment during the said period and collect your shipment as soon as possible. Please check “Member Center > Parcel Management” for the latest status of your shipment after login.

In order to encourage you to share your online shopping cart, we have the following arrangement on the “Credit For Every Pound You Declare” Program. This program is available for transshipment from US, UK, Japan, Korea, Taiwan, Australia, Thailand and Italy. Please note that transshipment from China will not be included. Members need to complete the following steps in order to receive the credit rewards. When you declare your parcel, you MUST Fill in the accurate URL of the product declared (URL shall start with “http” or “https”) Check the box of “I agree to the use of my shipment details (only product name, price and URL would be shared, and you would remain anonymous) by Buyandship for statistics and marketing purpose Each pound you shipped can get you 1 credit which can be redeemed for your delivery fee. The reward credits will be automatically added to your Buyandship account..

Since the building where our UK warehouse is located has confirmed a COVID-19 case, all staff of our UK warehouse will be in self-isolation for 14 days. UK warehouse will maintain services of parcel receiving and checking-in for today and tomorrow. The cut-off date for sending out parcels from our UK warehouse is on March 31st. Starting from this Wednesday (April 1st), UK warehouse will be closed for 14 days, which means daily operation will be suspended, including parcels receiving, checking-in and sending out. Please stop using the UK warehouse for your transshipment. If you have any order on UK websites recently, we advise you to cancel the order(s), or contact the seller to postpone the date of delivery. Nevertheless, as a measure to protect our users from the potential loss regarding the suspension of parcel receiving, parcels delivered by Royal Mail will be signed, received and stored by the..

From April 1st, 2020 onward, new membership welcome reward (also known as sign-up credit) will be adjusted to 12 credits. After you finish the registration, the credit will be automatically added to your Buyandship account. You can redeem Buyandship credits to pay for your delivery fee. One credit equals to 1 HK dollar. Please note that the credits will be expired in 90 days counting from the date of receipt of the new membership welcome reward. Please be mindful of the above-mentioned adjustment. Thank you for your support.

The latest status of warehouses are as follows. Japan Our warehouse is operating as usual. Due to the great reduction of flights, please expect delays on all shipments, especially for those shipments containing food and liquid. The checking-in and checking out for these kinds of shipments will be longer than usual. US Our warehouse is operating as usual. The recent restriction in Oregon does not affect the logistic service. However, please expect delays on shipments due to the reduction of flights. UK (Updated on March 29th) Since the building where our UK warehouse is located has confirmed a COVID-19 case, all staff of our UK warehouse will be in self-isolation for 14 days, starting from next Monday (March 30th). From now on, UK warehouse will temporarily suspend its daily operation, including receiving, checking-in and sending out parcels, until further notice. Italy Our warehouse operates as usual. Considering the widespread of..

Please come to the temporary Buyandship Redemption Center at Profit Industrial Building and collect your shipments once you receive the parcel collection notification. The due date of parcel collection at the temporary center will be on March 27th (Friday).

Due to the insufficient flights for freight caused by COVID-19, all warehouse addresses were hidden for relieving the critical situation of transshipment and providing better quality of service. The current situation has eased slightly, and overseas warehouse addresses are now open to our users for shopping starting today. Oversea Warehouse Addresses: http://bit.ly/2WY0zRg

In order to ensure that your goods is accurately delivered to our Korea warehouse and optimize the parcel processing service, we have updated the telephone number and the recipient name format of Korea warehouse. Please ONLY fill your member ID which starts with “BS” as the recipient. If you have already placed an order with the proper address of our warehouse and your member ID, your parcels will still be received by our warehouse. To prevent delays for your future parcels, we strongly advice you to change your Korean shipping info now. For more details, please refer to “Overseas Warehouse Addresses > Korea ” .

⇒updated on 12/3/2020 14:42 Parcel Collection Arrangement for Sea Shipment from Japan All sea shipments have arrived at Hong Kong. We know that you are very eager to get your parcels as soon as possible. If we follow normal procedures of parcel collection, it would be time consuming because of the enormous quantity of shipments. In order to speed up the whole process of parcel collection for you, we have made the following arrangements. Considering the size of most of sea shipments, we decided to add a new Buyandship Redemption Center for sea shipments since other pickup points, like Circle K stores and lockers, have stricter size limitations to parcels. The new redemption center is located at Profit Industrial Building, the building opposite to the other Kwai Fong’s Buyandship Redemption Center. Sea shipments are directly processed and stored at the new center after they arrived at Hong Kong, which can..