【Service Announcement】UK Parcel Forwarding Service Temporarily Suspended

To maintain our service quality, we are sorry to inform you that the UK parcel forwarding service is temporarily suspended starting today to 31 July 2020. – If you are about to make order(s) on UK stores and ship with us, please consider buying it later. – If your item(s) is/are already on its way, your item(s) will still be processed, however, please expect a delay in your shipment(s). Meanwhile, we have hidden the UK warehouse address in Member Center as a short-term measure. We apologize for any inconvenience caused. For inquiries, you may contact one of our Customer Service Representatives via our website or send us an email.

Continue Reading →

Service Price Adjustment Notice! Shop Online NOW!!!

We thank you for your continued support of Buyandship! To provide full-fledged transshipment service and cost increase, Buyandship will adjust the price of the delivery fee from 00:00 on July 09. People who choose to pick up at Alfred Smart Locker/ Alfred Point/ Circle K should seize the chance to shop online now and consolidate the orders before 23:59 on July 8. Here are the price adjustments for our shipping services in US, UK, Japan, Korea, Taiwan, Australia, Italy, Thailand : Pick-up Location Every lb. Alfred Smart Locker/ Alfred Point/ Circle K HK$26 In spite of the price increase on Alfred Smart Locker/ Alfred Point/ Circle K, the delivery fee for Buyandship Redemption Center, Commercial Area Delivery, S.F. Store and China transshipment service will remain the same price; moreover, the price for the Buyandship Redemption Center service is  HK$4  lower per lb and faster; delivery and S.F. Store are the most convenience..

Continue Reading →

【Termination of Buyandship x Asia Miles Rewards Campaign】

  The reward campaign of Buyandship X Asia Miles, “Asia Miles Rewards”, will be terminated on June 30th.   From today onwards, all new members will participate in the “Credit For Every Pound You Declare” program automatically. Starting from June 30th, members who have chosen “Asia Miles Rewards” as their Reward Scheme will be automatically turned to the “Credit For Every Pound You Declare” program.   For those members currently have chosen the Asia Miles Rewards as their reward scheme, you need to complete your shipment on or before June 30th in order to earn the miles. All corresponding miles will be added to your Asia Miles account which has been recorded in your Profile on or before July 31st.   In order to get the credit rewards, you have to check the box of  “I agree to the use of my shipment details (only product name, price and URL..

Continue Reading →

【Service Announcement】Relocation of Thai Warehouse

Our Thai warehouse has been officially opened and in operation from today. All parcels addressed to the previous location of our warehouse in Latkrabang will be delivered to the new location. To avoid any delivery delay or parcel loss, please update your Thai shipping address on shopping sites you used as soon as possible. The last day of receiving parcels of our previous warehouse will be on June 30th, 2020.

Continue Reading →

【Service Announcement】Redemption & Warehouse Service Arrangement During Labor Day

In response to the upcoming Labor Day, Buyandship redemption centers and warehouse locations will have the following special arrangements. Please confirm the working days and opening hours of each redemption centers and warehouse before redeeming your parcel or purchasing a product. The delivery date will be adjusted according to the holiday and during the rest days, some respective warehouse will not receive, send, or update the status of the shipments. Please be guided accordingly. The Service Arrangement of Buyandship Redemption Center is as follows. Buyandship Redemption Center Arrangement Kwai Fong Redemption 30 April – 1 May - Opening Hours: 12:00 – 18:00 Lai Chi Kok, Mong Kok, Kwun Tong, Wan Chai, Tuen Mun Redemption 30 April – 1 May - Closed Service hours of other pick-up locations: http://bit.ly/2LBzCJK During the Labor Day holiday, the service arrangement of each warehouse is as follows: Warehouse Holiday Service Arrangement Shipment Outbound Arrangement U.S…

Continue Reading →

【Service Announcement】US Warehouse Bans Protective Equipment Export

From now on, our US warehouse will not export any protective equipment, including face masks, respirator filters/cartridges, medical gloves and gowns, etc. Please do NOT purchase and send the prohibited items. If you have already placed an order of the above-mentioned goods in US, please contact with your seller immediately for the cancellation of orders, parcel return services or refund.

Continue Reading →

Attention to the New Delivery Option on Amazon Japan

Due to the spread of coronavirus in Japan, Amazon Japan has added a new delivery option for some regions including the Noda city of Chiba Prefecture where our Japan warehouse is located at. This new option allows a delivery without signature of the receiver which might increase the risk of lost parcels. Hence, please pay attention to the following steps while shopping on Amazon Japan. Before making payment, please make sure that you have chosen a correct delivery option which helps your goods arrive at our Japan warehouse safely and be signed successfully.

Continue Reading →

【Service Announcement】Korea Warehouse: Items Reject List Updated

Starting from today, Korea warehouse refuses to receive parcels sold in supermarkets, such as Homeplus and emart, with neither a tracking number nor box packaging. In addition to the above-mentioned types of parcel, our Korea warehouse ONLY receives and signs parcels delivered by courier and rejects any parcels sent by other delivery methods, such as delivering parcels by your friend, family member or in person. Please note that the tracking number on parcels should be provided by your courier. Thank you for your time and attention.

Continue Reading →

【Service Announcement】Australia Warehouse Bans Export of Protective Equipment

The Australian government has banned the export of protective equipment due to the spread of COVID-19. Therefore, our Australia warehouse will not export any protective equipment, including face masks, gloves, gowns, glasses and goggles, alcohol wipes, hand sanitizers, etc. If you have already placed an order of the above-mentioned goods in Australia, please cancel the order with your seller as soon as possible. Due to the special situation, Buyandship will provide parcel return service for those parcels arriving at our Australia warehouse. In order to facilitate you to arrange the parcel return, parcels can be temporarily stored in the warehouse for one month at most. Please note that any overdue parcels will be discarded. When you return your parcels, you can only return them in whole as parcels can not be split for further processing. For any parcel without a return label, members have to directly purchase the label from..

Continue Reading →