【Service Announcement】 Update on the shipping time of Thai shipment

Please note that due to the irregular flights from Thailand to Hong Kong, the shipping time from Thailand to Hong Kong has the following update. For shipment sent out from Thailand, the estimated time of delivery to Hong Kong has been updated to 7 to 14 days. The cut off schedule remains unchanged, which is once a week, on Tuesday. Please consider the time of arrival before using the forwarding service in Thailand.

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【Service Announcement】 Temp service suspension of Central Redemption Centre due to the lift maintenance

Due to the service suspension of the lifts in the building of Buyandship’s Central Redemption Centre starting from June, please note that we will have the following service arrangement. Our Central Redemption Centre will not be available for selecting as the self-pickup location for “Single Shipment” from today onwards; for “Bulk Shipment” from May 28th onwards. Our Central Redemption Centre will be temporarily closed starting from Jun 4 until further notice. For details, please read the service announcement.

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Upgraded Buyandship Plus to Get Bigger Coverage of Your Parcels

Upgraded Buyandship Plus to Get Bigger Coverage of Your Parcels The Buyandship Plus launched last year was very popular. Buyandship Plus has been optimized and upgraded to provide members a wider range of protection. Key updates of Purchase Buyandship Plus: Lost Parcel Coverage In the case of the entire loss of a parcel, the compensation will be the whole value of the parcel and 100% of the delivery fee of that parcel In the case of any partial loss, Buyandship will investigate the claim after receiving a request. Compensation will be determined by the investigation result   Damaged Parcel Coverage If parcel contents cannot function properly, Buyandship will investigate the claim after receiving a request. Compensation will be determined by the investigation result The maximum compensation will be 30% of the delivery fee and US$100 of the value of the parcel   Free Return Shipping Besides US & UK, Canada,..

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(Updated on May 5)【Service Announcement】Warehouse & Redemption Centre: Holiday Closure in May

Please be mindful that our overseas warehouses will be closed on the local public holidays in May. Our warehouses will not receive or send out parcels, nor will our warehouses update any shipment status during the closure. Please also note that all Buyandship Redemption Centres will be closed on May 1st and May 19th. Our Taiwan warehouse will be operated as usual in May. Details of the holiday closure of other warehouses are as follows. Warehouse Closure Italy May 1st (SAT) Japan May 1st – 4th (SAT to TUE) China May 1st – 5th (SAT to WED) U.S.U.K.Australia May 3rd (MON) & May 31st (MON) Thailand(Updated) May 3rd (MON), May 4th (TUE) & May 26th (WED) Korea May 5th (WED) & May 19th (WED) Indonesia(Updated) May 11th – 14th (TUE to FRI) & May 26th (WED) Canada May 24th (MON) Thank you for supporting Buyandship. Happy Holidays!

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【Service Announcement】Price Adjustment. Shop Online NOW to save money!

For providing a full-fledged transshipment service, and exploring more exclusive offers and discounts for all members, Buyandship will adjust the price starting from April 16, 00:00. Details are as follows. Collection Method Adjusted Fee Alfred Smart Locker / Alfred Point / Circle K HK$27 Every lb. S.F. Store HK$30 Every lb. Delivery Commercial area delivery: HK$26 Every lb. Additional charge for the delivery of residential and remote areas: HK$24 per order This adjustment will only apply to the price of selecting Alfred Smart Locker, Alfred Point, Circle K, S.F. Store as the collection method, and the transshipment service of the US, Canada, UK, Japan, Korea, Taiwan, Australia, Italy, Thailand, Indonesia. The fee for picking up at Buyandship Redemption Centre will remain UNCHANGED, which is HK$22 every lb. In the meanwhile, China transshipment service is NOT affected by this price adjustment. Buyandship will keep making efforts to develop more collection options..

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Declare Your Shipment in Advance!【Up-to-date Shipment Status】

Declare Your Shipment in Advance, Get Your Black Friday Purchases Quicker! We are expecting a significant increase in shipment numbers during the Black Friday shopping season. To get your parcels delivered as soon as possible, we highly suggest you to pre-declare parcel(s) before its arrival at our overseas warehouse. Please understand that it will take a few additional days to check-in your parcel(s) and ship to the Hong Kong warehouse if you didn’t declare it in advance. Declare Parcel NOW You may also refer to the below status of our warehouses. Upon Arrival to U.S. Warehouse Step Status/Time Required Parcel Check-in Normal Parcel Check-out (Pre-declared Parcels) Normal Send Out “Undeclared Parcel” Notification Email Normal Parcel Check-out (Late-declared Parcels) Normal Shipping to Hong Kong Warehouse Normal Upon Arrival to Hong Kong Warehouse Step Status/Time Required Buyandship Redemption Centres Normal Others 3rd Parties Pick-up Points Normal Delivery Normal 💡What Does Pre-declared Parcel..

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【Service Announcement】New Canada Self-operated Warehouse Launch

Another new warehouse launch! Our self-operated warehouse in Canada is now available! You can now check out the address of Canada warehouse and relevant information on Member Centre > Overseas Warehouse Addresses > Canada. You can enjoy the Canadian shipping service by filling in the address of our Canada warehouse as your overseas delivery address and any information required when shopping online on Canada websites. Please remember to declare your parcel after your purchase. For the fee calculation, please refer to Pricing. Before shopping, please check the Prohibited Items Catalog carefully, and be aware of the parcel restrictions listed on Overseas Warehouse Addresses.

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