Declare Your Shipment in Advance!【Up-to-date Shipment Status】

Declare Your Shipment in Advance, Get Your Black Friday Purchases Quicker! We are expecting a significant increase in shipment numbers during the Black Friday shopping season. To get your parcels delivered as soon as possible, we highly suggest you to pre-declare parcel(s) before its arrival at our overseas warehouse. Please understand that it will take a few additional days to check-in your parcel(s) and ship to the Hong Kong warehouse if you didn’t declare it in advance. Declare Parcel NOW You may also refer to the below status of our warehouses. Upon Arrival to U.S. Warehouse Step Status/Time Required Parcel Check-in Normal Parcel Check-out (Pre-declared Parcels) Normal Send Out “Undeclared Parcel” Notification Email Normal Parcel Check-out (Late-declared Parcels) Normal Shipping to Hong Kong Warehouse Normal Upon Arrival to Hong Kong Warehouse Step Status/Time Required Buyandship Redemption Centres Normal Others 3rd Parties Pick-up Points Normal Delivery Normal 💡What Does Pre-declared Parcel..

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【Service Announcement】New Canada Self-operated Warehouse Launch

Another new warehouse launch! Our self-operated warehouse in Canada is now available! You can now check out the address of Canada warehouse and relevant information on Member Centre > Overseas Warehouse Addresses > Canada. You can enjoy the Canadian shipping service by filling in the address of our Canada warehouse as your overseas delivery address and any information required when shopping online on Canada websites. Please remember to declare your parcel after your purchase. For the fee calculation, please refer to Pricing. Before shopping, please check the Prohibited Items Catalog carefully, and be aware of the parcel restrictions listed on Overseas Warehouse Addresses.

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(Updated on Oct 14)【Service Announcement】Warehouses Special Service Arrangement in SEP/OCT Holidays

Due to the public holidays in different regions, Hong Kong and some of our overseas warehouses will be closed during the holidays in September and October, as shown in the table below. Please note that no parcel will be received, checked in or sent out during the closure of the warehouses. Please do not choose to deliver your parcels during that period. The courier will arrange the delivery to the next working day if the parcels have not been successfully delivered. Our warehouses will be closed on the following days. Warehouse Holidays Japan warehouse September 21st – 22nd China warehouse October 1st – 8th and October 23rd – 25th (* Updated on Oct 14) Korea warehouse October 1st – October 2nd (Suspension of “Check out”: September 30th – October 6th) and October 9th (* Updated on Sep 25) Taiwan warehouse October 1st – 4th and October 9th – 11th Hong..

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【Service Announcement】New Indonesia Warehouse Launch

In order to enrich your overseas online shopping experience, we have added a new warehouse in Indonesia on 2 September. You can now check out the address of Indonesia warehouse and relevant information on Member Centre > Oversea Warehouse Addresses > Indonesia. You can enjoy the Indonesian shipping service by filling in the address of our Indonesia warehouse as your overseas delivery address and any information required when shopping online on Indonesia websites. Please remember to declare your parcel after your purchase. For the fee calculation, please refer to Pricing. Before shopping, please check the Prohibited Items Catalog carefully, and be aware of the parcel restrictions listed on Oversea Warehouse Addresses.

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【Service Announcement】Thailand Transshipment Service Temporarily Suspended

In view of the recent emergence of a large number of prohibited items which affect operations, we are sorry to inform you that the Thailand parcel forwarding service is temporarily suspended starting from today until further notice. Reminder for our valuable users here that all kinds of religious materials, such as graven image and buddha image are not allowed to be exported, all prohibited items will be treated as abandoned, and the user account may be terminated immediately without prior notice. – If you are about to make order(s) on Thailand stores and ship with us, please consider buying it later. – If your item(s) is/are already on its way or arrived at our warehouse, your item(s) will still be processed, however, please expect a delay in your shipment(s). Meanwhile, we have hidden the Thailand warehouse address in Member Center as a short-term measure. We apologize for any inconvenience caused…

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【Relocation Notice】 Relocation of Kwai Fong Buyandship Redemption Centre

In order to provide better service, our Kwai Fong Buyandship Redemption Centre will be moved into Kwai Shun Industrial Centre which is just two streets away from the original building. Our new Kwai Fong Redemption Centre is larger which allows us to handle more shipments at the same time, and easier to reach with the high efficiency of lifts. You can get your shipments quickly during lunch time if you work at Kwai Fong. Our new Kwai Fong Redemption Centre will be open starting from August 28th (Friday), while the old Kwai Fong Redemption Centre will be out of service on August 28 (Friday). Please note that only cash is accepted at the moment. If you have chosen to pick up your shipment at our previous Kwai Fong Redemption Centre and your order will arrive on/after August 28th, your shipment will be automatically sent to our new Kwai Fong Redemption..

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US shipments delay due to USPS operations

The United States Postal Service (USPS) is affected by its operations and the expected large number of mailings to vote during the US election. At present, the related shipments from the United States to Hong Kong are delayed. Even if the USPS system displays “Delivered”, the shipments actually only arrived at the USPS sorting center. As for the shipments that have arrived in the US warehouse, they have been processed and displayed on the website. We will closely monitor the situation and make further improvements and deployments. We apologize for the inconvenience. Check Shipment Status

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【Service Announcement】Pickup Service of Alfred Locker, Alfred Point & Circle K will Reject Parcels with Masks

Due to the high demand of shipment with masks, Alfred Locker, Alfred Point and Circle K are having a shortage of parcel storage. In order not to affect daily operation, you will not be able to choose Alfred Locker, Alfred Point or Circle K as your pickup point if your parcel containing masks, no matter where it comes from and how many masks it contains. Otherwise, your order will be cancelled. This temporary measure will be effective from July 27th, until further notice. Please select Buyandship Redemption Centre, S.F. store as your pickup location if your shipment containing masks.

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【Service Announcement】UK Parcel Forwarding Service Temporarily Suspended

To maintain our service quality, we are sorry to inform you that the UK parcel forwarding service is temporarily suspended starting from today, until further notice. – If you are about to make order(s) on UK stores and ship with us, please consider buying it later. – If your item(s) is/are already on its way, your item(s) will still be processed, however, please expect a delay in your shipment(s). Meanwhile, we have hidden the UK warehouse address in Member Center as a short-term measure. We apologize for any inconvenience caused. For inquiries, you may contact one of our Customer Service Representatives via our website or send us an email.

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【Service Announcement】Relocation of Thai Warehouse

Our Thai warehouse has been officially opened and in operation from today. All parcels addressed to the previous location of our warehouse in Latkrabang will be delivered to the new location. To avoid any delivery delay or parcel loss, please update your Thai shipping address on shopping sites you used as soon as possible. The last day of receiving parcels of our previous warehouse will be on June 30th, 2020.

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