Parcel Insurance Policy

BUYANDSHIP provides you with additional protection

Basic insurance coverage for all parcel

Basic insurance coverage for lost or damaged parcel is applicable for all parcels without additional charges.

Enhanced coverage for lost parcel

With an additional charge of 3% of the declared parcel value, you will receive an enhanced coverage for lost up to 1,000 USD (or the equivalent amount in foreign currency)

Efficient claiming process

Once the Damage / Loss notification claim has been approved, the payment will be processed within 7 working days.


Basic Parcel Insurance Plan

1. Free parcel insurance coverage

  • All of our clients using our service is qualified for the basic parcel insurance plan

2. Lost Parcel

  • Each parcel is considered independently (each with one tracking number)
  • Only applicable when the entire parcel is lost
  • The insurance is not subject to partial lost of the parcel
  • Failure in providing real, accurate and complete information of the parcel is not eligible for the insurance plan
  • Certificate of purchase must be provided to verify the quantity and actual value of the parcel
  • Coverage for each parcel is up to 100USD (or the equivalent amount in foreign currency)
  • Compensation will be settled in Hong Kong Dollar at an exchange rate of US$1 = HK$7.9 (or the equivalent amount in foreign currency)

3. Damaged Parcel

  • If the damaged parcel can not function properly, compensation will be calculated based on the level of damage, up to 30% of the delivery fee.
  • Liquid leakage is not eligible for the insurance plan
  • Fragile goods (such as ceramic glass, liquid crystal display) is not eligible for the insurance plan

Enhanced Parcel Insurance Plan

1. Insurance Fee

  • Insurance fee is equal to 3% of the declared parcel value
  • Each parcel is considered independently (each with one tracking number)
  • The maximum insurance fee for each parcel is 237 HKD
  • Insurance fee will be charged together with the delivery fee
  • If the value of the parcel is under 100 USD, no additional insurance fee will be charged
  • Compensation will be settled in Hong Kong Dollar at an exchange rate of US$1 = HK$7.9 (or the equivalent amount in foreign currency)

2. Lost Parcel

  • Each parcel is considered independently (each with one tracking number)
  • Only applicable when the entire parcel is lost
  • The insurance is not subject to partial lost of the parcel
  • Failure in providing real, accurate and complete information of the parcel is not eligible for the insurance plan
  • Certificate of purchase must be provided to verify the quantity and actual value of the parcel
  • Coverage for each parcel is up to 1000USD (or the equivalent amount in foreign currency)
  • Compensation will be settled in Hong Kong Dollar with an exchange rate of US$1 = HK$7.9 (or the equivalent amount in foreign currency)

    3. Damaged Parcel

    • Enhanced Parcel Insurance Plan is not eligible for damaged parcel

  • Buyandship Parcel Insurance Does Not Cover

    • Shipment that has no parcel declaration, false report or unable to provide Tracking Number
    • Shipment that indicates false receive notice or pre-declared information, no inbound information or wrong delivery from seller
    • Suspected website or unable to contact the seller
    • No sign of delivery company certifying that the parcel has been delivered to our overseas warehouse
    • Any damage/loss due to temperature, humidity changes
    • Dangerous goods and prohibited articles((click here for more details)
    • The sender lost the shipment during the delivery or false documents are provided by the sender
    • The parcel is already with poor quality or the quantity is not correct before its arrival to our oversea warehouse
    • Fragile goods (such as ceramic glass, liquid crystal display) is not eligible for damage compensation
    • Damage due to improper packaging or lack of appropriate protection for the parcel
    • Damage compensation is not applicable if the packaging is intact
    • Damage compensation is not applicable if the outer packaging is damaged without any actual damage to the product itself
    • For non-carton or wooden box packaging parcel, we will not accept any form of damage compensation
    • The expiring of shelf life and warranty period and other irresistible factors due to clearance
    • Damage/ Loss due to nature losses, nature defects, characteristics, and market price rise or fall caused
    • Damage/ Loss due to bad weather, lightning, tsunamis, earthquakes, floods and other natural disasters during transportation
    • Damage/ Loss in the event of an air accident, public enemy invasion, insurrection, strike or other regional dispute, civil disturbance or war in transit
    • Damage/ Loss due to any customs, airline, airport or government officials’ negligence, such as customs returns, flight delays, etc.

    Precautions For Receiving Parcel

    • Check the parcel to see whether the packaging is intact or if there is a significant difference in weight
    • Regardless of whether or not obvious damage is occurred to the outer packaging, inspection of the parcel is necessary before signing the courier document
    • After the parcel is found damaged, please prepare the certificate of purchase, photos of the outer packaging, photos of the damaged details and other information and inform us to initialize the compensation claiming process
    • If the parcel is found damaged, you reserve the right to refuse to sign any documents from the courier and take photos of the parcel immediately

    Compensation Claiming Procedures

    • Please prepare the following documents for claiming: Certificate of purchasing (including the actual value and quantity of the parcel), delivery notification email from the seller, photos of the damage details (including the outer packaging and the product) and contact of the seller
    • Please email the above documents to support@buyandship.today with the email subject “Username+Order Number+Claim”
    • We will not accept the claim request If the submission documents are not completed, or we are not able to contact the seller to confirm the details.
    • We will respond within 7 business days after all the necessary documents are provided
    • No compensation claim will be accepted 3 days after the receipt of the parcel
    • No compensation claim will be accepted if the parcel has not been claimed for more than 30 days after its arrival to our local warehouse
    • Payment will be notified by email upon completion of the claim