As you may already heard from the news, all of Kanto region including Tokyo was hit by the heaviest snow since 2014, and due to such unexpected incident, Japan’s local delivery services Yamoto and Sagawa may be experiencing minor delays which directly affects our shipping times.
We will do their best to coordinate and make sure your packages are safely sent back to Hong Kong whenever possible, in the mean time, we thank you for your patience.
Latest updates of parcel status can be found on Parcel Declaration Page: http://bit.ly/1NoRm97